Refund Policy

At AcePaper Writers, we are committed to ensuring your satisfaction with our services. This Refund Policy outlines the circumstances under which you may be eligible for a refund and the process for requesting one.

By using our services, you agree to the terms of this Refund Policy. Please read it carefully to understand your rights and options regarding refunds.

1. Refund Eligibility

You may be eligible for a refund under the following circumstances:

1.1 Quality Issues

If the delivered content does not meet the quality standards specified in your order, you may be eligible for a refund. Quality issues may include:

• Significant plagiarism (as determined by our plagiarism detection tools)
• Failure to follow specific instructions provided in the order
• Substantial grammatical or factual errors that affect the usability of the content
• Incomplete work that does not meet the ordered word count or page requirements

1.2 Late Delivery

If your order is delivered after the agreed-upon deadline and you no longer need the content due to the delay, you may be eligible for a refund. The refund amount will depend on:

• The length of the delay
• Whether partial work has been delivered
• Whether you still wish to receive the completed work

1.3 Technical Issues

If technical issues on our platform prevent the proper delivery of your order or cause significant problems with the ordering process, you may be eligible for a refund.

1.4 Double Payment

If you accidentally pay for the same order twice, you will be eligible for a refund of the duplicate payment.

1.5 Cancellation Before Assignment

If you cancel your order before it has been assigned to a writer, you will be eligible for a full refund.

2. Refund Process

To request a refund, please follow these steps:

1. Log in to your AcePaper Writers account
2. Navigate to the order in question
3. Click on the "Request Refund" button
4. Fill out the refund request form, providing detailed information about the reason for your request
5. Submit the form for review

Alternatively, you can contact our customer support team directly at contact@acepaper-writers.com with your refund request.

3. Refund Review Process

Once we receive your refund request, our team will:

1. Review your order details and the reason for your refund request
2. Examine the delivered content (if applicable)
3. Consult with the assigned writer (if applicable)
4. Make a decision regarding your refund request within 3-5 business days

We may contact you for additional information during the review process.

4. Types of Refunds

Depending on the circumstances, we may issue one of the following types of refunds:

4.1 Full Refund

A full refund may be issued in the following cases:

• The order was not assigned to a writer
• No work was delivered by the deadline
• The delivered work contains significant plagiarism (over 20%)
• The delivered work completely fails to address the specified topic or requirements
• Technical issues on our platform prevented the proper processing of your order
• Duplicate payment for the same order

4.2 Partial Refund

A partial refund may be issued in the following cases:

• The delivered work partially meets the requirements but has significant issues
• The work was delivered late, but you still accepted it
• The work contains minor plagiarism (5-20%)
• The work has quality issues that can be partially resolved through revisions

The amount of the partial refund will be determined based on the severity of the issues and the usability of the delivered content.

4.3 Credit Refund

In some cases, we may offer a credit refund, which can be used for future orders on our platform. Credit refunds may be offered:

• As an alternative to a partial cash refund
• When the issues with the order can be addressed in a future order
• As a goodwill gesture for minor inconveniences

Credit refunds typically include a bonus amount (e.g., 10-20% extra) compared to a cash refund.

5. Refund Processing Time

Once a refund is approved, the processing time depends on your payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• M-Pesa: 1-3 business days
• Bank Transfer: 7-14 business days
• Account Credit: Immediate

6. Non-Refundable Situations

Refunds will not be issued in the following situations:

• The request is made after the 14-day refund eligibility period has expired
• You have already accepted and approved the delivered work
• You request a refund due to a change in your requirements after the order was placed
• The delivered work meets all the specified requirements, but you simply don't like the writing style
• You claim plagiarism, but our plagiarism detection tools show the content is original
• You provided incorrect or incomplete instructions for the order
• You violated our Terms of Service

7. Revision Before Refund

In many cases, we encourage clients to request revisions before seeking a refund. Our writers are committed to addressing your concerns and making necessary adjustments to ensure your satisfaction.

If you are not satisfied with the delivered work, you can request revisions according to our revision policy:

• Free revisions are available within 7 days of delivery for orders under 20 pages
• Free revisions are available within 14 days of delivery for orders of 20 pages or more
• Revision requests must be consistent with the original order instructions

8. Disputes and Appeals

If you disagree with our decision regarding your refund request, you may appeal the decision by:

1. Responding to the refund decision email with your appeal
2. Providing additional information or evidence to support your case
3. Requesting a review by a senior manager

Appeals will be reviewed within 5 business days, and a final decision will be communicated to you.

9. Changes to This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last updated" date at the top of this policy.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: contact@acepaper-writers.com
Phone: +254701738794